General terms and conditions (GTC) are essential for companies like Merja Cleaning in Berlin to establish clear contractual terms with customers and ensure legal certainty. The GTC should be tailored to the services offered and include, among other things, the following points:

1. Scope: Definition of the services to which the General Terms and Conditions apply.

2. Conclusion of contract: Information about how and when a contract is concluded.

3. Service description: Detailed description of the cleaning services offered.

4. Prices and payment terms: Information on prices, payment terms and accepted payment methods.

5. Cancellation policy: Rules for terminating or changing orders.

6. Liability and warranty: Determination of liability limits and warranty claims.

7. Contract term and termination: Provisions regarding the duration of the contract and notice periods, particularly for regular cleaning services.

8. Data protection: Information on the processing of customers’ personal data.

9. Final provisions: Further legal information, such as place of jurisdiction and applicable law.